By Alexandria K. Brown, “The E-zine Queen” Article Summary:  Returns and refunds happen in ALL types of businesses, but more often in the information marketing world. It can happen if you’re selling seminars, workshops, audio programs, ebooks, home study courses… anything that requires people to give you money. Here are a few ideas to help
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by Becky Regan The high-maintenance employee. You know him…. If he’s currently working for you, you’re regretting the day you hired him. And you probably don’t know where to begin in terms of managing him to perform, or managing him out of the organization. So you haven’t done anything, except hope that he transfers out
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by Becky Regan Frequently I’m asked by other HR professionals how they can become an independent HR Consultant, as opposed to working for a company. It certainly sounds wonderful to be your own boss, setting your own schedule and managing your own workload. And understandably, you yearn to have a better balance between your work
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By Becky Regan Once I decided to expand my business lines into producing and selling online HR products (in addition to continuing my consulting practice), I sought outside sources of knowledge because online product development and marketing were totally new fields to me. You also recognize how important it is to continue to learn and
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  by Becky Regan Now, I must confess that I am an “Oprah” fan….and I certainly enjoy some of her shows. That’s how I know who P. Diddy, a.k.a Sean Combs is (no, I don’t typically listen to rap music)…..but what’s the connection with HR, you rightly ask??? About a month or so ago, while
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By Becky Regan Last week, I had an opportunity to play “career counselor” with my CPA on the phone. Like me, she too is self-employed with her own consulting practice. She was venting that just as soon as she got through tax season, cleaned up her client files and regrouped, summer arrived and her kids
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By Becky Regan You & I both have witnessed firsthand “the good, the bad & the ugly” in the workplace. As a front-line HR professional, I learned that I did not ever want to hire my own employees due to what I saw in the workplace. A couple of valid reasons quickly come to mind
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by Becky Regan To be effective as a manager, your employees must trust and respect you. They need to believe that you’ll handle their work issues fairly and consistently, yet maintain their confidential information when they seek your help. Repeatedly, studies have shown that employee retention is directly correlated to the quality of the relationship
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By Becky Regan Everyone knows how frustrating it feels to have your planned day spiral out of control from reacting to the day’s demands. Want to know how to motivate and manage your hourly workers to focus and produce more results? Here’s an easy solution that works particularly well for customer service and sales reps:
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By Becky Regan I know you must think that this is very basic information for a HR professional. But wait a minute, isn’t hiring smart quite simply, the primary reason that any Human Resource department exists? It’s the foundation of all other HR functions. Daily, we are assigned the task of recruiting talented people for
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