Customer Care/Service

Clients for Life: How to Create Win-Win Partnerships with Customers

Jul 12th, 2010 | By

By Dr. Andy Edelman   Unfortunately, in today’s “win at any cost” competitive work world, many organizations have trained their people to go for the quick kill, the fast buck, and the “closed deal.” However, if you’ve ever been given the short end of the stick, you know that empty feeling inside that you’ve just
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The Devil is in the Follow UP – an excerpt from “GO! How to Start and Run Your Own Business Advisory Group”

Jul 10th, 2010 | By
The Devil is in the Follow UP – an excerpt from “GO! How to Start and Run Your Own Business Advisory Group”

 by Terri Dunevant How often do you actually make telephone calls to prospects, past customers and current clients? Business coaches charge thousands to facilitate “Action Days”; days focusing on just calling prospects, following up with past customers and asking for referrals from current clients. Why not just hold an Action Day? Outside of your regular
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What Coffee And Wine Can Teach You About Business

Jul 3rd, 2010 | By

Brief Description of Article: If you want to figure out how to provide superior customer service, look to your own experiences as a consumer—what makes you want to become someone’s repeat customer? Author Bio:  Bob Regnerus, “The Leads King”, is an expert at generating online traffic and converting web visitors into prospects and clients.  To
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Got Returns? How to Get Fewer of Them (and Many More Happy Customers)

Jul 2nd, 2010 | By

By Alexandria K. Brown, “The E-zine Queen” Article Summary:  Returns and refunds happen in ALL types of businesses, but more often in the information marketing world. It can happen if you’re selling seminars, workshops, audio programs, ebooks, home study courses… anything that requires people to give you money. Here are a few ideas to help
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Stop Answering the Same Questions!

Jul 2nd, 2010 | By

Brief Description of Article:  Implementing a web-based customer service system can be challenging at first, but it will save you time and money, and it will give you new insight into your business. Author Bio:  Bob Regnerus, “The Leads King”, is an expert at generating online traffic and converting web visitors into prospects and clients. 
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Solve your customer service issues

Jul 2nd, 2010 | By

All right, I can’t actually tell you how to solve your customer service issues forever.  If I could, reading this article would cost you more than Warren Buffet makes in a year.  I can, however, tell you how to make those issues manageable by approaching them in an intelligent, systematic way, and this advice won’t
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